Hi!

Thank you soooooooooo much for pre-ordering a new Pello rig!  We are a super small (in fact micro) company which means that every bike you buy really means a lot to us.

We have some really good news!  Your new Pello rig is on its way to our shop and they look great. 

Now that the bikes are in transit from our partners in Taiwan, there are just a few hurdles we need to clear, namely getting the container through our local port in Norfolk, VA.  Once the container with your bike arrives at the port we will then need to clear customs.  Sometimes this can be super quick and easy and sometimes it can take some extra time; we will keep you posted.

Once the bikes arrive at our shop we will begin prepping and shipping bikes in the order they were received.  Before your bike ships out we go through a checklist, similar to what a quality bike shop would do to prep a bike.  Please see below for a checklist of things we do before shipping your bike.  

Please note, you will still need to assemble your bike when it arrives.

Thanks again and we are looking forward to getting these bikes under little riders to begin new adventures!

Please let me know if you have any questions about anything and we will keep you updated as we get closer to shipping.

Best, 

Shane